Customer Service

We Respect Your Privacy
For each visitor to our store, our web server does not automatically recognize or capture any information regarding our customers domain or e-mail address. We collect information volunteered by the customer only. We do not sell or make the customers e-mail address, billing or shipping address and telephone number of our customers available to any outside organization.

You may e-mail us for status inquiries. Please provide name of person item is shipping to, name of purchaser, and brief description of items ordered. Tracking numbers may not be available for all shipments, if an order has been shipped and is past due for delivery, mis-delivered or possibly lost by the shipping company you may Contact Us 1-239-694-8132 to have the package tracked.

"UPS, USPS, FedEx, and DHL are hiring 200,000 temporary package handlers for the increase in the number of packages this time of year...."

Order early for your sanity. We will not promise you the unrealistic, as we see done on many sites. Items on the same order may ship separately.

Orders needed for delivery before Christmas should be placed before the December holiday delivery dates listed on the individual item page. We will update these pages often. Usual year round time frames of up to 4 wks. will be pushed shorter, as possible, during this busy season. Some lines of merchandise can be shipped for Dec. 21st delivery when orders are received by Dec 10th to 15th. Check individual pages or email us. Other lines (not many) can ship later with expedited shipping at extra cost to you.

We invite you to make a purchase and print item pictures to give as gift certificates and place your order to be delivered asap, immediately following Christmas. If your order is not needed for Christmas, please note that in the cart message field. Thanks

Gift Cards are available here

While we work hard to update continually, The exact logo on the image may not be the exact logo that is on the product they will receive since the graphics are changed so often and with so many schools.

All questions we have been asked are answered on this page. Please check through this entire page and it's links. It will save you any frustrations and a lot of time. Thanks.

Much time and attention has been invested here to give you all the information you may need to shop on line. Please review it all.

Payment Disclaimer Information Pursuant to [15 USC 1601] and Bus & PC Section 6850-0956. You may be liable for applicable collection fees, court costs and attorney fees, in the event of an unpaid balance. In the event of any dispute or charged back transaction, such transaction will be investigated by NDCC/AECS. You hereby agree that by entering this site, or by entering into a payment method that such agreement is considered an electronic agreement and you may be held liable for any an all such damages. In the event you do not understand this disclaimer you may contact customer service at sales@collegefansites.com

Game Rules legal issues/notices HOW TO ORDER faq's

We have thousands of items available and add items constantly. So many leagues, so many teams, so little time? We can help. If "your" team is not listed, it is may be available and we can check for you. For personal assistance just send us email at sales@collegefansites.com with a description of what you are looking for and we will reply by return email regarding the availability and price of the item. We may have an image of whatever item you are looking for we can send you or direct you to the page image gallery for that item. Team colors and logos are what has been officially approved and licensed by that team as uniquely theirs.

If you have any questions or comments while shopping with us, please e-mail sales@collegefansites.com

How to Shop:
If you have any problem using the shopping cart ask for help. No question is unimportant. email ??? Invoice to and ship to information fields are required even if the info is the same.

Shopping Cart Instructions: What is a shopping cart?

A shopping cart is a program that keeps track of you when you enter a store such as ours. The page you reach when you click "add to cart". Is the view cart page, and is where you control your purchases. It also has a button at the bottom that lets you return to the page you came from. If this doesn't work. Use your browser back button until you reach a page with a "View Chart Button" on it. Our shopping cart will forget your purchases after about 20 minutes if you are not actively shopping. In order to make room for other shoppers in the shopping cart. Just return to the store and start over again.

Use "View Your Shopping Cart" button to check on your purchases or to "Check Out" with out making additional purchases.

To choose more than one type of item under a team category. Just use the BACK button on your browser to return to this page and make your new selection.

Items must be added to the shopping cart one at a time. You can visit multiple stores and pages and we will keep track of your purchases. You can change quantities of any item selected on the shopping cart page.

All fields need to be filled in for the payment process to complete. You will be prompted about any missing information with an error message. If your payment transaction is not completed, you will get an error message and should consider your order not in process.

“duplicate transaction error.” This error indicated that communication with the payment gateway could not be established. Contact Us 1-239-694-8132 1-239-694-8132 for help.

Secure Shopping Online
We take seriously the issue of security. Every time you send your credit card number and your billing and shipping information through our Shop,we are using the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted. Your credit card number is also encrypted when that information is transferred to our Fulfillment Headquarters.

Address Verification Service is in use and your transaction may be declined if all fields are not filled in and all information is not complete and accurate. More security features are added all the time by the payment authorization gateway. It all protects you.

Please note: e-mail is not encrypted! Please do not transmit credit card numbers via e-mail.
All the items you select will be viewable in your shopping cart:

Once all the items you desire are viewable in your shopping cart, click place order. You will be directed to supply shipping and billing information. All invoice fields must be complete for card billing information matching by your bank and authorization. Ship to fields should contain the word same or shipping information. You will get an error message if all field do not contain information. Please enter your bill to information carefully. The bank authorization will decline your transaction for address information not matching. Security is tight. You will receive a confirmation that your order has been placed by email. Your email address and phone are very important.

keep your email receipt for your order and your charge. Your customer ID is your order no. Please include your full name and these items in all inquiries.

Although we make every effort to have available all the items we show on our web site, there may be times when we manufacturers run out of stock faster than pages can be updated. We will send out an e-mail notification of the stock outage, and you will have the option of canceling the order at that time, or waiting until the item is available.

How to Order by Phone:
Note: on line orders take first priority.

If you need to order jewelry, etc. via the phone, first, submit the information request form or email questions. Then, please call 1-239-694-8132 to speak with a customer service representative Mon thru Fri. 9am to 5pm EST. Please have the item name, item number, size and color ready for each item you wish to order. You may print (please print clearly on handwritten faxed or mailed orders) and mail your order, fax your order to the fax no or mailing address below. You may leave a message and we will get back to you. Online ordering is the most efficient and our first priority. Filters for spam phone calls and faxes are in place. If all lines are busy or the phone system sees your caller ID as unknown, it will transfer to the message line. Unfortunately, spam to phone lines and fax lines is taking up your time in reaching us. Spammers show up as out of area, private, or not provided, as their phone no. (caller ID). The system will auto route these to the message line. Occasionally, cell numbers show up as out of area, etc. and are routed the same way.

Printable order form for Mail or Fax or click to order

Ordering by Mail:
Checks And Money Orders

We can also accept checks and money orders for online items. All instruments of currency must be in US dollars payable from a US bank.
We are happy to accept PayPal and Billpoint.

Send item request or cart printout and payment to:
Elizabeth Stultz Enterprises/orders
916 Sally Ave. N
Lehigh, FL 33971

Allow 7 to 10 days for payment to clear and for receipt of your mailed payment in addition to our regular shipping time. Please add applicable state sales tax for orders sent in FL. Please add 6%. Incorrect payment may result in a shipping delay. If you would like to confirm your order total, please email us.
Mail Order questions?

Delivery & Handling Information:
More on shipping charges -Click Here-

We will work with you every way possible to fulfill your time frame.
Most items cannot be shipped express or 2nd day. Items will ship from different warehouses of team/league license owners.
Orders placed with us are sent via the most economical method for you.

Express delivery is sent via UPS Second Day Air (seldom possible) and is subject to a higher charge. (For US Customers in the contiguous 48 states) Sorry, but UPS Second Day Air does not offer Saturday or Sunday deliveries. We cannot be responsible for delays in shipping caused by UPS or their policies. For Alaska and Hawaii customers, you will be e-mailed with the amount of your shipping charge. These orders are subject to longer delivery time. For more information, Contact Us 1-239-694-8132 via e-mail at sales@collegefansites.com.
PLEASE NOTE THE DELIVERY TIME FRAME ESTIMATE ON THE PAGE

Most items require 2 to 4 weeks to be delivered to your door. If at all possible and usually on some items, your order will ship sooner, BUT YOU SHOULD PLAN FOR 30 DAYS. ALWAYS allow 4 weeks for room/bedding ensembles Many items are sewn especially for you as ordered. Your order may ship in whole or part. Some things will ship separately. Similar items usually ship together. If something is not available we make every effort to let you know immediately following receipt of your order.

If you are purchasing a gift of room decor, you may want to take advantage of our festive gift certificate when you will not receive your room decor in time for the special occasion. We will send the lucky recipient a festive shadow box picturing their new room decor that is on the way. try it!! you'll love it!!

We may choose to partial ship an item and backorder the remainder of any item ordered and ship that item at a later date at no cost to the customer. It's possible that some items may be temporarily out of stock for as long as 2 to 6 weeks due to color, style, size, manufacturer and mill delays or other unforeseen circumstances. Customers will be notified if item ordered has been discontinued or is no longer available. We will strive to let you know if something is backordered.
WALLPAPERS AND WALL BORDERS USUALLY SHIP THE SAME WEEK THEY ARE ORDERED

International Customers:

We are unable to process international orders at this time. None of our vendors will ship out of the USA and most will not ship to Alaska, Hiawaii, or APO address. Sorry.

DELIVERY TIME FRAMES: ON EACH PAGE...Vary by product line

Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 6 business days from the day your order has been shipped for UPS Ground Deliveries to be delivered. Large orders, items which are oversized may incur additional shipping costs. Not all items are available for U.S. Mail shipping. UPS, USPS, or FedEx is used as appropriate. Sorry, APO addresses have become a problem and we can no longer ship to them or process international payments or orders. Alaska and Hawaii will incur additional shipping charges.

Copyright 2000- 2008, SportsFanHome.com. All Rights Reserved